Common Questions

Business Analyst is used in a variety of industry settings that include the government, real estate, economic development, franchise, and retail sectors.

Business Analyst includes over 80 Geo Processing tools to build your own custom tools and models, no different than core ArcGIS.

ESRI includes complimentary maintenance for the first twelve months after which annual software maintenance fees apply. Maintenance benefits include technical support, software, and data updates. Technical support, data updates, or software updates are not available separately. Maintenance for Business Analyst will include any updates of the Business Analyst software and data that are made available during the maintenance period. The extension maintenance does not provide updates to the ArcGIS core software.

Data and software are released on an annual basis. Typically we release a data update to include newly updated datasets, such as businesses, shopping centers, streets, locators, and demographics. A software update, which includes new and enhanced Business Analyst features, is usually released shortly after core ArcGIS is completed.

Although ArcGIS no longer includes Crystal Reports, the Business Analyst product includes Crystal Reports as its reporting engine. You can also create custom reports in Business Analyst without having to understand Crystal Reports.

Please see our what's new section for more info, but a short list includes the following: Microsoft Virtual Earth local search, new fast and cartographically enhanced MXD, improved access to ArcGIS Online layers, improved custom report editor, map series report improvements, general feature speed and performance improvements, refreshed wizard dialog tips and images, save custom search filters in the Add Business Listings wizard, assign logos to store layers.