Support

Self-Help

The ESRI Support Center technical resources are available to everyone. ESRI encourages you to participate and benefit from the experience and expertise of fellow professionals in the GIS community.

The Support Center houses the Project Center, which offers GIS project life cycle advice and resources.

Help from ESRI

Learn about support and other benefits provided by subscribing to software maintenance for qualifying products.

In the United States, you can contact ESRI Technical Support from 5:00 a.m. to 5:00 p.m. (Pacific time), Monday through Friday.

• Telephone: 888-377-4575
• Fax: 909-792-0960

Online, you can contact the ESRI Support Center to find out how to request the technical resources you need.

Extended Support

Our extended support programs combine the expertise of the ESRI Professional Services, Educational Services, and Technical Support groups to provide options for the highest level of software and project support available. These flexible programs are meant to be used to enhance our core software support and are designed for

• ESRI clients who are developing, implementing, or supporting complex, mission-critical GIS applications
• Business partners developing key applications and/or solutions within critical software development life cycle schedules