Supporting Success

Insight "At CenterPoint Energy (CNP), we utilize ESRI’s Premium Support Services regularly…We simply could not function nearly as well as we do, nor could we meet our internal service levels, without the program." Cindi Salas Manager, Business Solutions CenterPoint Energy www.centerpointenergy.com

Enjoy the convenience of prioritized incident management and personalized technical support with the ESRI Premium Support Services (PSS) program. Premium Support Services complement and extend existing standard technical support options by providing additional services for an hourly-based fee.

Who Uses Premium Support Services?

The Premium Support Services program was designed for ESRI customers who are developing, implementing, or supporting complex, mission-critical GIS applications as well as business partners developing key applications and/or solutions within critical software development life cycle schedules.

Why Use Premium Support Services?

Premium Support Services give you personalized service and enable you to stay proactively informed on key current technical issues being investigated by ESRI. Services include

• Prioritized incident management
• An assigned Premium Support Services coordinator who acts as your liaison with ESRI departments regarding your incidents
• Access to a secure Web site to track your incidents
• Quarterly teleconference meetings with ESRI to discuss your Premium Support Services incidents and service
• Other benefits exclusive to Premium Support Services customers

Learn more about program components.