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MDSI is the largest, most successful and experienced provider of workforce management software in the world. 
For more than ten years, over 100 companies have deployed Advantex®, MDSI's workforce management solution. And every day field workers around the world use Advantex to efficiently do their job. MDSI's experience in workforce management and expertise in wireless connectivity have set Advantex apart from other solutions in the market today. No other company can claim a client base, implementation track record, roster of actively supported mobile workers, list of strategic partners or production history equal to ours. Developed for the utility, telecommunications, and broadband industries, Advantex is a proven, complete workforce management solution, widely recognized as the industry's global standard. Whether they are performing service, inspection, maintenance, repair, trouble, installation, or construction work, Advantex keeps your field force on track and your customers satisfied. Advantex allows companies to meet customer commitments and provide optimal service delivery, while reducing costs and streamlining operations. It helps manage the work and workday of field service workers, dispatchers, and supervisors. Advantex schedules work orders and, using complex business rules, assigns them to the best available mobile resource. It dispatches work order details to the mobile workforce, who use Advantex to process their work throughout the day, and sends status updates and order completion information back to the office—all wirelessly, in real time. With integrated Global Positioning System (GPS)and mapping, Advantex can provide mobile workers with optimal routes for traveling between assignments, and let dispatchers and supervisors pinpoint the location of workers at any time. MDSI uses ESRI's MapObjects software to provide map-based dispatching in its Advantex solution. Advantex provides a scalable, open architecture; industry-specific solutions; rapid configuration and implementation, delivering benefits fast and efficiently; built-in upgrade plans; integration with industry-leading products; and a choice of mobile platforms. Around the world, MDSI is helping companies meet the challenges of today's market head on—and the results are impressive. One company that recently measured the results of their Advantex implementation found that their technicians were able to perform 48 percent more tasks per day while their service window went from two days down to two hours. At the same time, they reduced field service technicians by 23 percent, eliminated 23 of 30 field service control centers, and significantly increased the amount of technicians managed by each supervisor and dispatcher. For more information about MDSI, please visit www.mdsi.ca MDSI Mobile Data Solutions Back to Partner Solutions for Telecommunications |
